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Title SHIPPING POLICY(Updated on 2018/09/06)
Posted by HOTPING (ip:)
  • Date 2016-06-01 10:06:20
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Shipping Options

※FREE SHIPPING is applied for a total order amounts above $200 USD.
※All Items are shipped directly from Headquaters in South Korea.


[U.S.]
FedEx (Smart Post) : $14.99
*5-10 business days (for in-stock items)

[Australia]
Pantos(AU Post) : $19.99
*5-10 business days (for in-stock items)

[Singapore /  Hong Kong /  China /  Taiwan /  Other Asian Countries]
EMS : $19.99
*5-10 business days (for in-stock items)

[Canada /  United Kingdom /  New Zealand /  Europe /  Rest of the World]
EMS : $29.99 ~
*5-10 business days (for in-stock items)


EMS Premium Service
We may request additional cost depending on the size and weight for EMS premium service If your address is not included in applicable shipping countries.



Track Orders
Please refer to below sites If you want to track your order.
Worldwide Tracking : http://www.track-trace.com/post

* Order tracking time is vary depending on the shipping company.
* It may take more than 24 hours after shipment.


Customs and Duties


The recipient is responsible for all/any import duties and taxes which may occur during international shipments.

Please be advised that these charges are levied by the destination country and we do not have control over them.



For Product Returns due to Reasons Caused by the Customer


Any product returns due to reasons caused by the customer which includes but not limited to: incorrect shipping address, unidentifiable recipient, unpaid taxes and duties and etc.

- The returned product will not be re-shipped.

- The customer is responsible for all/any relevant expenses during the return process such as round-trip shipping, customs and etc. This will be done by either deduction from refunds or extra charges.


(1) Process for refund requests

Once the parcel returns, refund will be issued after subtracting all fees and expenses. Price will vary depending on shipping methods from the returned product.

For other countries where are non EMS service regions, refund will be issued in accordance with the EMS Premium Service.


(2) For re-delivery requests

There are NO re-deliveries


 Hotping

 1-855-521-5163

 en@hotping.co.kr

 


 Follow us on

 FB /hotpingglobal

 IG @hotping_global


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