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Title RETURN POLICY
Posted by HOTPING (ip:)
  • Date 2016-06-01 10:09:01
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Returns & Exchanges


Return Address:

Postal Code : 10048

Address : 3F, 55, Hwanggeum 1-ro 80beon-gil, Yangchon-eup, Gimpo-si, Gyeonggi-do, Korea


All requests for returns must be made within 7 days of receiving the item (even for defective items).

Once confirmed, please return your shipment within 3 days after return request.

Please note that the deadlines are based on KST (Korean Standard Time).


Hotping must be contacted via Contact US Board before making any returns. When posting a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with the order number, product codes, and a written explanation to Contact US Board. If any items are missing from your package, contact Hotping the day you receive your package.


Hotping will only bear the shipping costs of defective or wrongly shipped items.  All other shipping costs will be the responsibility of the buyer.  

If non-defective items are sent to Hotping along with defective items, the buyer will be responsible for all shipping costs.

 

Returns must be unworn, unaltered, and unwashed with all tags attached.

The following are not eligible for returns:

  • Any item where the tags have been removed, regardless of if they were defective before arrival.

  • Customized or handmade items.

  • Intimates, innerwear, stockings, swimsuits.

  • Items that show traces of use, wash, or alterations.

  • Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damage, even if the item was defective upon arrival.

  • All goods returned without previous notice will not be accepted.

You may cancel an order if the “preparing products” status remains for 10 days or longer

Hotping is not responsible for problems caused by carelessness of buyers.  Items returned that are identified to be damaged by buyers will result in legal action taken by Hotping according to seller and buyer’s protection laws.  Please wash and care items according to the tips stated on the website.


Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects.

Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.

 

All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts. 

If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return.


Please note that initial shipping cost will be deducted from the returned item amount.

 

**All phone inquiries will be recorded for buyer’s protection.  We will strive to provide the best answers to all your inquiries.




 Hotping

 1-855-521-5163

 en@hotping.co.kr

 


 Follow us on

 FB /hotpingglobal

 IG @hotping_global


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