■ Return and Exchange (After receipt)

    1) Returns due to defective item(s) or wrong delivery

       You can return the items.

       Please contact HOTPING Customer Service via email or board within 7 days of receiving the items.

        (Make sure to include the order number, item name, product code, and pictures of the defective item or wrong delivery.)

       HOTPING bears the international shipping costs for the return and replacement (if applicable).

       Please send us a copy of the receipt for the return shipping via email or board within 3 days after return request

       so that we can reimburse you the cost.

    2) Returns due to change of mind

       We accept returns due to simple change of mind (including size and color).

       Please contact HOTPING Customer Service via email or board within 7 days of delivery and ship your package

       within 3 days of return request. (Make sure to include your order number, product code, and reason for return.)

       All return due to Change of mind must be sent via EMS service.

       Please note that the customer is responsible for the return shipping costs (international).

       * Your return is not processed if the tags/labels of the items are damaged or if there are traces of use (applicable to defective items as well).

       * Your return is not processed if you ship your item without prior notice.

       * When returning the items, all the components including packaging should be in original condition.

    3) Missing items

       If you received your parcel and find any item(s) missing, please contact HOTPING Customer Service within 1 day of receipt.

       Please keep all the compartments including packaging. This way we can check

       for any damages to the parcel or possible repackaging in the course of delivery.

■ Order Cancellation or Change (Before Shipment)

    1) Order Cancellation

       You can cancel selected items or the entire order.

       Cancellations can only be processed if your order is 'Pending' and not yet shipped.

       Please contact HOTPING Customer Service via phone, email or board ASAP.

    2) Order Change

       You can change the color or the size of the item you ordered. (Unfortunately, you cannot change your order to a different item/model.)

       Changes to order can only be processed if your order is 'Pending' and not yet shipped.

       Please contact HOTPING Customer Service via phone, email or board ASAP.

    3) Change of Shipping Address

       Changes to address can only be processed if your order is 'Pending' and not yet shipped.

       Please contact HOTPING Customer Service via phone, email or board ASAP.

    4) When the ordered item is out of stock

       We at Hotping strive to offer our best service by processing your order in a timely manner.

       However, there are cases in which items are out of stock due to high demand.

       In order to ensure a smooth and fast delivery, in such cases we will process your order as according to your pre-selected preference.

       - If you selected ‘Refund the sold-out item and dispatch the rest of my order ASAP’,

         we will deliver the remaining items except the item out of stock without any further notice.

       - If you selected ‘Contact me first and let's think about it’, our customer service representative will contact you via email or telephone,

         and you can decide whether you would like to cancel the sold-out item or the entire order.